Direct service employees and their supervisors must also receive training on the following:
(1) crisis intervention
(2) hotline skills, if applicable
(3) peer counseling techniques
(4) risk assessment and safety planning for victims of family violence
(5) legal options for victims of family violence
(6) economic options for victims of family violence
(7) the contractors policies and procedures, including all Health and Human Services Commission required policies and procedures
(8) sensitivity to cultural diversity
(9) applicable civil rights laws and regulations
(10) all required documentation and procedures related to program participant issues and
(11) confidentiality.